contextual inquiry

We are very happy to say that we were able to make a successful contextual inquiry.Here is the transcript of this task :

Transcript


About User:
Age : 57 years old
Occupation : Pensioned Teacher
Gender : Female
Description : She is really new to a web site. Also have very small knowledge in IT. But like to learn and use new technology.

Transcript :
00:17 me : Go to the News Room of Infolanka.lk web site and begin asking questions.
00:18 User : take a look at web site.
00:28 me : View older news articles of the site.
00:37 User : Scroll the page to bottom and search for older news articles. (user seems confused and get excited).
01:18 me : OK OK. It seems its difficult you to find that.
01:19 User : Yeah.
01:22 me : OK then. Can you view full description of a news post?
01:36 User : Scroll to the top of the page and search some time. Finally says “I can’t” because she is unable to find it.
01:59 me : Hmm. There is a place to chat with people in this site. Can you find it?
02:11 User : Watch right hand side and left hand side of the page. Then scroll to the bottom. After that because she is unable to find it says “I can’t”.
02:55 me : Ok. Can you find current Date and Time?
03:09 User : Scroll to the top of the site. But not find it. (Feeling embarrassed)
03:28 me : There is a place to view list of local songs. Can you find it?
03:36 User : Look at web page some time and didn't find it.
03:57 me : There is a page with advertisements and there is a link to go to that page. Can you navigate to that page?
04:12 User : Scroll to the bottom of the page and again scroll to the top of the page.
04:34 me : Is it difficult to find?
04:36 User : Yeah. I can’t find it.
04:46 me : Find a date of a news post.
04:58 User : “Now I’m watching left hand side”. Seek the web page some time. But not found it.
05:23 me : Can you save a news post?
05:25 User : Scroll to the top of the web page (feeling curious). And say I can’t.
05:35 me : Can you find number of views of an article?
05:47 User : “Can’t find”.
06:06 me : Can you find the author of a post?
06:28 User : Going to click on a link. Finally omit the effort saying I can’t.
06:46 me : OK then. Thank you for support.